How VCs Are Transforming $6 Trillion in Services—and What It Means for Your Exit, Portfolio, or Next Venture
General Catalyst, one of the largest venture capital firms in the world with roughly $40 billion under management, has dedicated $1.5 billion to buying accounting firms, call centres, property managers, and IT service providers. Not investing in them. Buying them outright, then rebuilding their operations with AI.
Thrive Capital, the firm behind early bets on Instagram, Spotify, and OpenAI, launched a dedicated vehicle, Thrive Holdings, with over $1 billion to pursue the same strategy. In December 2025, they convinced OpenAI to take an equity stake and embed engineering teams directly inside their portfolio companies.
The early results are notable. Long Lake, a homeowner association management business incubated by General Catalyst, raised $672 million and reached $100 million in EBITDA in under two years. Crescendo, an AI-native call centre platform, reached a $500 million valuation with profit margins reportedly four times higher than traditional contact centres. Crete Professionals Alliance, a Thrive-backed accounting network, grew to over $300 million in annual revenue across 30+ firms and was named Accounting Today's fastest-growing firm of 2025.
The thesis is straightforward: buy services companies running at 5-15% margins, deploy AI to automate 30-70% of repetitive tasks, transform the economics to look more like software than services, then compound through acquisition.
This isn't traditional private equity with fresh branding. The model is fundamentally different. And it's targeting businesses that founders like you might own, compete with, or want to build.
This playbook is for three types of founders:
- Owners of service businesses (accounting firms, MSPs, agencies, RIAs, property management companies) who may become acquisition targets and want to understand what they're being offered
- Investors evaluating the asset class who are considering direct investment, co-investment, or fund allocation to AI-enabled platforms
- Operators considering building a platform who have capital, deal experience, and industry expertise to potentially launch their own
The information asymmetry here is real. General Catalyst, Thrive Capital, and Bessemer have deployed billions into this strategy.
We already covered the traditional buy-and-build strategies in the Entrepreneur's Acquisition Playbook, but most have never heard of AI-enabled roll-ups. This playbook closes that gap.
Key Takeaways
- The model: AI roll-ups combine venture capital, private equity, and technology transformation—build AI-native software first, then use it to acquire and transform traditional services businesses
- The financial mechanics: Services businesses run at 5-15% EBITDA margins because revenue scales with headcount. AI automation targets 30-40% margins while expanding capacity
- Capital deployed: $3 billion+ specifically allocated—General Catalyst ($1.5B), Thrive Holdings ($1B+), plus Bessemer, Lightspeed, and 8VC
- Early results: Long Lake ($672M raised, $100M EBITDA in <2 years), Crescendo ($500M valuation, 4x industry margins), Crete ($300M+ revenue, fastest-growing US accounting firm)
- Target industries: Accounting, MSPs, call centres, property management, legal services, wealth management—fragmented markets with labour-intensive operations and aging ownership
- Deal structures: Typically 60-70% cash at close, 30% founder equity rollover, founder remains operationally involved, local branding preserved
- Key difference from PE: Margin transformation through technology rather than cost-cutting. Long-term compounding rather than 3-5 year exits
- The bear case: Services companies have never traded like software for structural reasons. Valuation gaps remain enormous. Automation thesis unproven at scale. Competitive moats may erode as AI commoditises
What This Playbook Covers
This is a comprehensive guide structured for different readers. You don't need to read it sequentially. Start with what matters most to your situation.
Chapter 1: What AI-Enabled Roll-Ups Actually Are. The operating model is explained. How the strategy differs from traditional PE roll-ups. What AI actually automates versus what remains aspirational. The math behind the margin transformation from 10% to 35%. Why early results at Long Lake, Crescendo, and Crete matter.
Chapter 2: Who's Actually Buying These Businesses. The investor landscape. General Catalyst, Thrive Capital, Bessemer Venture Partners, and the PE firms following behind them. How their strategies differ. What each looks for in acquisition targets. Understanding who you're negotiating with.
Chapter 3: Industries in the Crosshairs. Which sectors are being consolidated and why? Accounting, MSPs, call centres, property management, legal services, wealth management. What makes an industry attractive to roll-up capital? Fragmentation metrics, automation potential, and the characteristics that put you on the radar.
Chapter 4: The Technology Stack. What AI actually automates today versus what remains aspirational. The OpenAI-Thrive partnership. How General Catalyst builds proprietary systems internally. Evaluating technology claims when you can't inspect the code. The difference between a pitch deck and a working system.
Chapter 5: Deal Structures and Economics. The mechanics of how these deals work. Cash versus equity splits. Earnout structures and what determines whether you'll hit them. Post-close roles and governance. Real terms from Crete, Shield, and General Catalyst portfolios. Questions to ask before signing.
Chapter 6: The Investment Thesis—A Family Office Perspective. How to evaluate AI roll-ups as investments rather than exits. Return expectations and why most platforms lack the track record to validate their projections. Fee structures and what they actually cost. Due diligence for allocators. Where does this fit in an alternatives portfolio?
Chapter 7: Post-Acquisition Integration. What actually happens after you sell? The first 90 days, technology deployment timelines and cultural integration. How platforms handle the gap between acquisition pace and integration capacity. What successful transitions look like—and what failure modes to watch for.
Chapter 8: Due Diligence in Reverse. Turning the tables. How sellers should evaluate buyers before committing. Reference checks on platforms. Questions that reveal integration capability. Technology verification beyond marketing claims. The diligence process most founders skip.
Chapter 9: When to Walk Away. Red flags that should stop a deal. AI-specific warning signs versus traditional PE concerns. What defensive responses reveal about platform culture. The practical mechanics of exiting negotiations. When walking away is the best outcome.
Chapter 10: The Decision Framework. Structured decision trees for sell, invest, build, or wait. A three-layer assessment covering readiness, fit, and timing. How to synthesise everything in this playbook into a decision appropriate for your specific situation.
Where to Start
If you're a founder considering selling to an AI roll-up platform, start with Chapter 1 to understand the model, then move to Chapter 3 to see which industries are being targeted. Move to Chapter 5 for deal structures. Chapters 8 on due diligence and red flags are essential before any serious negotiation.
If you're evaluating investment opportunities in this space, start with Chapter 6 for the investment thesis and return expectations. Chapter 2 covers the investor landscape. Chapter 4 addresses technology evaluation—critical for assessing whether AI claims hold up.
If you're thinking about building a platform yourself, read sequentially. Pay particular attention to Chapter 2 on the competitive landscape (you're entering a well-capitalised market) and Chapter 4 on technology requirements (the bar is higher than it looks).
If you simply want to understand what's happening, this hub post gives you the essential picture. The individual chapters go deeper into specific topics.
Why This Matters Now
Today is January 2026. The AI-enabled roll-up strategy has been developing for roughly three years, though it's only attracted widespread attention in the past 18 months.
What we know with reasonable confidence:
Capital deployed specifically to this strategy now exceeds $3 billion across the major players. The pace is accelerating. Crete acquired more than 10 accounting firms in 2025 alone. Shield Technology Partners, Thrive's MSP roll-up, plans to double its portfolio from 7 to 14+ firms by the end of Q1 2026.
Early results are promising. Long Lake's path to $100 million EBITDA in under two years is genuinely unusual. Crescendo's margin profile, reportedly four times higher than that of traditional call centres, suggests the automation thesis holds in at least some contexts. General Catalyst claims some portfolio companies are doubling EBITDA margins within 12 months of AI deployment.
The talent is serious. Marc Bhargava, who leads General Catalyst's Creation Strategy, previously cofounded Tagomi (acquired by Coinbase). Thrive has embedded OpenAI engineers directly into portfolio companies. These aren't financial engineers sprinkling AI terminology on old playbooks.
What we don't yet know:
Long-term durability of transformed margins remains unproven. We have at most 2-3 years of data. Services businesses have structural characteristics that make software-like valuations difficult to sustain.
Whether acquirers will pay software multiples for services companies is an open question. The historical valuation gap is significant. Business process outsourcing companies typically trade at 5-15x EBITDA. Software companies trade at 20-90x. Nobody has yet proven that AI transforms the category.
How regulatory environments will respond is unclear. Some industries (accounting, legal, financial services, healthcare) have licensure and compliance requirements that constrain automation.
Which platforms will actually succeed at scale, and which will run into execution problems, is impossible to predict. Early success doesn't guarantee a durable competitive advantage.
The honest assessment is that results are promising but not yet conclusive. The right time to understand this is now, before outcomes become obvious. The wrong time is after the window has closed.
Note on What This Isn't
This playbook is educational content, not financial advice.
We're not recommending that you sell your business, invest in any specific fund, or launch a roll-up platform. We're explaining how the model works so you can make informed decisions with appropriate professional guidance.
The information here comes from public sources: earnings calls, regulatory filings, industry research, press releases, and published interviews. Individual situations require individual advice from lawyers, accountants, and financial advisors who understand your specific circumstances.
CapitalFounders.io doesn't receive compensation from the firms mentioned in this playbook. We have no financial relationships with General Catalyst, Thrive Capital, or any of their portfolio companies. Our only interest is providing useful education to founders.
Key Questions This Playbook Answers
What are AI-enabled roll-ups?
AI-enabled roll-ups are an investment strategy that combines building AI-native software platforms with acquiring traditional services businesses. The goal is to transform low-margin service companies into higher-margin, more scalable operations by automating repetitive tasks while maintaining or expanding capacity.
How do AI roll-ups differ from traditional private equity?
Traditional PE typically focuses on cost reduction, leverage, and operational efficiency within existing business models. AI roll-ups aim to fundamentally change the operating model by deploying technology that automates 30-70% of labour-intensive tasks. They target long-term compounding rather than 3-5 year exits.
Which industries are being targeted by AI roll-ups?
The primary targets are accounting and tax services, managed service providers (MSPs), call centres and customer support, property management, legal services, financial advice and wealth management. These industries share common characteristics: fragmented markets, labour-intensive operations, predictable cash flows, ageing ownership, and high automation potential.
What do founders receive when selling to an AI roll-up?
Typical structures involve 60-70% cash at close with founders retaining 30% equity and ongoing operational involvement. Many platforms explicitly preserve local branding and founder autonomy while providing centralised technology, back-office support, and access to larger networks. Terms vary significantly by platform and situation.
How should family offices evaluate AI roll-up investments?
Family offices should evaluate AI roll-ups through three lenses: technology differentiation (is the AI proprietary and defensible?), operational execution (can they integrate acquisitions while deploying technology?), and return profile (is this PE-like 2-3x or VC-like 10x?). Due diligence should include technical review, pipeline quality, and team assessment.
What are the risks of the AI roll-up model?
Key risks include: the valuation gap between services and software may persist; automation benefits may erode as AI tools become commoditised; integration complexity multiplied by technology deployment creates execution risk; and the model depends on sustained AI capability improvement.
Who are the major AI roll-up investors?
General Catalyst ($1.5B allocation), Thrive Capital ($1B+ via Thrive Holdings, with OpenAI as equity partner), Bessemer Venture Partners (backing both Crete and CRI), Lightspeed Venture Partners, and 8VC are the most active players. Each has a somewhat different strategy and industry focus.
What technology makes AI roll-ups work?
Current AI capabilities are strongest in customer service automation, document processing, data entry, scheduling, and early-stage reasoning tasks. The technology stack typically includes large language models (often via OpenAI), custom-built automation layers, and integration with existing business software. Success depends on applied AI engineering talent who can translate general capabilities into industry-specific solutions.
Ready to understand exactly how the model works? Start with Chapter 1: What AI-Enabled Roll-Ups Actually Are.
Or jump directly to what matters most for your situation:
- Chapter 3: Industries in the Crosshairs, if you own a services business
- Chapter 6: The Investment Thesis, if you're evaluating investments
- Chapter 10: Decision Framework, if you want the action items
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